Privacy Policy

Last updated: November 14, 2026

1. Introduction

Welcome to Twinkle Pine.

This Privacy Policy explains how Twinkle Pine collects, uses, stores and protects your personal information when you visit our website, make a purchase or contact us.

We respect your privacy and are committed to protecting your personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR), where applicable.

2. Personal Information We Collect

When you visit or shop at Twinkle Pine, we may collect the following information:

• Name and surname.

• Billing and shipping addresses.

• Email address.

• Phone number.

• Payment and transaction information.

• Order history and purchase details.

• IP address and device information.

• Browser type and website activity.

We collect this information when you place an order, create an account, subscribe to marketing communications or interact with our website.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders.

• Arrange shipping and delivery.

• Process payments and prevent fraudulent transactions.

• Communicate with you about your purchases.

• Respond to customer service enquiries.

• Improve our website, products and shopping experience.

• Send promotional emails and offers where you have provided the required consent.

• Comply with applicable legal and regulatory obligations.

4. Sharing Your Personal Information

We may share your personal information with trusted third-party service providers when necessary to operate our business.

These may include:

• Shopify: Our e-commerce platform, which powers our online store.

• Payment Providers: To securely process your payments.

• Shipping and Delivery Companies: To deliver your purchases.

• Technology and Analytics Providers: To maintain and improve our website.

• Customer Support Services: To help us respond to customer enquiries.

We do not sell your personal information to third parties for payment.

These service providers may only process your information as necessary to perform their services or as otherwise permitted by applicable law.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Remember your shopping cart and preferences.

• Enable essential website functions.

• Understand how visitors use our website.

• Improve website performance.

• Support advertising and marketing activities, where permitted.

You can manage your cookie preferences through our website's cookie banner, where available.

Non-essential cookies and tracking technologies will only be used where the required consent has been obtained.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy.

Certain information may be retained for longer periods when required to comply with legal, accounting, tax or regulatory obligations.

When personal information is no longer required, we will take appropriate steps to delete or anonymise it.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

Payments are processed through secure payment providers. We do not intentionally store complete payment card details on our own systems.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. International Data Transfers

Your personal information may be processed or stored in countries outside the United Kingdom or European Economic Area.

When international transfers take place, we rely on appropriate safeguards required by applicable data protection laws to help protect your information.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of your personal information.

• Request restriction of certain processing activities.

• Object to certain uses of your personal information.

• Request a copy of your information in a portable format.

• Withdraw consent where processing is based on consent.

• Opt out of direct marketing communications.

To exercise any of these rights, please contact us using the details provided below.

You also have the right to lodge a complaint with the relevant data protection authority.

For customers in the UK, this includes the Information Commissioner's Office (ICO). For customers in the European Union, complaints may be submitted to their local data protection authority.

10. Children's Privacy

Our website and products are not specifically directed at children.

We do not knowingly collect personal information from children without appropriate authorisation where required by law.

If you believe that a child has provided us with personal information unlawfully, please contact us so that we can take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services or legal requirements.

Any updates will be published on this page with a revised date.

We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Store: Twinkle Pine

Email: contact@twinklepine.co.uk

Phone: +351 961 757 244

We will do our best to respond to your request within the timeframes required by applicable law.