Returns and Refunds Policy

Last updated: November 14, 2026

At Twinkle Pine, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Return Period

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be unused and in its original condition.

• Be in its original packaging.

• Include proof of purchase or order confirmation.

2. How to Request a Return

To request a return, please contact us at:

Email: contact@twinklepine.co.uk
Phone: +351 961 757 244

Please include your order number and the reason for your return.

Our customer support team will provide instructions on how to proceed.

Please do not send items back without contacting us first.

3. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with:

• Your order number.

• A description of the issue.

• Photographs showing the problem, if applicable.

We will review the issue and arrange an appropriate solution, which may include a replacement or refund at no additional cost.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Please allow up to 10 business days for the refund to be processed. Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.

5. Return Shipping Costs

If you are returning an item because you changed your mind, you will generally be responsible for the return shipping costs.

If the return is due to a damaged, defective, or incorrect item, Twinkle Pine will cover the reasonable return shipping costs.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

• Personalised or custom-made products.

• Perishable goods.

• Items that cannot be returned for hygiene or health protection reasons once unsealed.

• Gift cards.

This does not affect your statutory consumer rights.

7. Exchanges

If you would like to exchange an item, please contact us at contact@twinklepine.co.uk.

Exchanges are subject to product availability.

8. Cancellation Rights

If you are a consumer in the United Kingdom or European Union, you may have additional statutory cancellation rights.

For eligible online purchases, you generally have 14 days from receiving your order to cancel the purchase without giving a reason.

Exceptions may apply under applicable consumer protection laws.

9. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Store: Twinkle Pine
Email: contact@twinklepine.co.uk
Phone: +351 961 757 244