Shipping Policy

Last updated: November 14, 2026

1. Shipping Destinations

Twinkle Pine currently offers shipping to customers in the United Kingdom.

We aim to provide a reliable and convenient delivery experience for every order.

2. Shipping Costs

Free Standard Shipping

We are pleased to offer free standard shipping on all eligible orders.

There are no additional standard shipping charges at checkout.

3. Processing Time

Orders are processed after payment confirmation.

Please allow time for order preparation and dispatch before your package is handed over to the shipping carrier.

Processing times may vary depending on product availability, order volume and other circumstances.

4. Estimated Delivery Time

Our estimated standard delivery time is:

5–10 business days

Delivery estimates begin after the order has been processed and dispatched.

Please note that delivery times are estimates and may vary depending on the destination, shipping carrier, weather conditions, public holidays and other circumstances beyond our control.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided by email, where available.

Please allow some time for tracking information to become active after dispatch.

If you have not received tracking information or need assistance with your order, please contact our customer support team.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us.

We will investigate the situation and work with the relevant shipping provider to help resolve the issue.

Twinkle Pine remains responsible for ensuring that your order is delivered in accordance with applicable consumer protection laws.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that address changes can be made once an order has been processed or dispatched.

8. Customs Duties and Taxes

For deliveries outside the United Kingdom, additional customs duties, import taxes or fees may apply.

Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

9. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Store: Twinkle Pine

Email: contact@twinklepine.co.uk

Phone: +351 961 757 244

Our customer support team will be happy to assist you.